Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, physical address, date of birth
• Shipment Information: Sender and recipient details, package contents, declared value, tracking numbers
• Payment Information: Credit card details, billing address, payment history (processed securely through PCI-compliant systems)
• Technical Data: IP address, browser type, device information, operating system, access times
• Usage Data: Pages visited, features used, search queries, interaction with our website and mobile apps
• Location Data: GPS coordinates for delivery tracking and route optimization (with your consent)
• Communication Records: Customer service interactions, emails, chat transcripts, call recordings

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and deliver your shipments across international borders
• To provide real-time tracking and delivery notifications
• To communicate with you about your shipments and service updates
• To process payments and manage billing
• To provide customer support and respond to inquiries
• To improve our services, website, and mobile applications
• To detect and prevent fraud, security breaches, and illegal activities
• To comply with legal obligations and regulatory requirements
• To send promotional communications (with your consent, opt-out available)
• To conduct analytics and research for service improvement

3. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: Partner carriers, customs brokers, warehousing partners who assist in delivery
• Legal Requirements: When required by law, court order, or government request (including customs authorities)
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Safety and Security: To protect our rights, property, or safety, or that of our customers or others
• With Your Consent: When you explicitly authorize us to share your information

We require all third parties to respect the security of your data and to treat it in accordance with applicable laws. We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As a global logistics provider, your information may be transferred to and processed in countries other than your own, including Asia, Europe, and America. These countries may have data protection laws that differ from your country of residence.

We ensure appropriate safeguards are in place for international transfers including:

• Standard Contractual Clauses approved by relevant authorities
• Binding Corporate Rules for intra-company transfers
• Certification under privacy frameworks (e.g., Privacy Shield, GDPR adequacy)
• Encryption and security measures for data in transit

By using our services, you acknowledge and consent to the transfer of your information to countries worldwide as necessary for service delivery.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology
• Access Controls: Strict access controls limit employee access to personal information on a need-to-know basis
• Secure Storage: Data is stored in secure, monitored data centers with physical and electronic safeguards
• Regular Audits: We conduct regular security audits and penetration testing
• Employee Training: All employees receive privacy and security training
• Incident Response: We have procedures in place to detect, respond to, and notify you of data breaches as required by law

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but commit to industry best practices.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your personal information
• Opt-Out: Opt-out of marketing communications at any time
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, contact our Privacy Officer at privacy@pacificdirectexpress.com. We will respond within 30 days as required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Collect anonymous data about website usage
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. We also use web beacons, pixel tags, and similar technologies for analytics and advertising purposes.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law:

• Active Customers: Retained while you maintain an account and for 3 years after last activity
• Shipment Records: Retained for 7 years for legal and tax compliance
• Payment Information: Retained as required by financial regulations
• Marketing Data: Retained until you opt-out or 2 years after last engagement

After retention periods expire, data is securely deleted or anonymized. Some information may be retained in backup systems for disaster recovery purposes.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information immediately.

Parents or guardians who believe their child has provided personal information to us should contact our Privacy Officer immediately at privacy@pacificdirectexpress.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the bottom of this policy.

Significant changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• Notification through our mobile applications

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Privacy Officer: privacy@pacificdirectexpress.com
• Customer Support: support@pacificdirectexpress.com
• Phone: +1-800-PACIFIC (available 24/7 worldwide)
• Address: Pacific Direct Express Privacy Department, International Business Center, Asia-Europe-America Region
• Data Protection Officer (EU): dpo-eu@pacificdirectexpress.com

We are committed to resolving any privacy concerns promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Last Updated: May 03, 2026